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One nice feature of publishing via Smashwords is that they provide extensive help.

The place to start is with the useful and frequently updated guide by the actual owner of the company, Mark Coker.

http://www.smashwords.com/books/view/52

If you need help beyond what is offered there, check the Support FAQ link.

http://www.smashwords.com/about/supportfaq

It offers extensive written support, plus contact links. Also check the timely and useful blog by Coker, the Site Updates:

http://www.smashwords.com/about/beta

If all else fails, you can reach a person at Smashwords via the Contact link on the Support page.

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